Work on a job

Open a work order from Open Work Orders or from a customer’s history. The page has one main action button that changes with the status, and tabs for Work, Notes, Media, Messages, and History.

Start, wait, and move

Job is	Main button	Also available
Open	Start Work Order: sets In Progress and assigns you	Mark as Waiting, Void
In Progress	Finish Work Order	Mark as Waiting, Move to Open (optionally un-assign), Void
Awaiting Products or Approval	Start Work Order	Move to Open, change the waiting reason, Void
Completed	Mark as Picked Up	Reopen, Void
Voided	Unvoid Work Order

Mark as Waiting asks why: Awaiting products or Awaiting customer approval. The reason shows on the list and in the customer’s portal. When the part lands or the customer answers, Start Work Order picks it back up and ShopTech asks whether to Reschedule it onto a new day.

The Work tab

• Customer, Phone, and Time In are set at check-in. The work order keeps its own copy of the phone number, so texts for this job go to the number the customer gave at drop-off.
• Scheduled is the day the work is on the bench. Due is the date the customer was given at drop-off, the one on their receipt. Tap either to change it. Rescheduling moves the due date along when the two are the same day, or when the new bench day would land after it; otherwise the due date stays put. Changing the due date never moves the scheduled day, and it can’t be set earlier than that day.
• Assigned To is set when someone starts the job. It can be changed while the job is In Progress.
• Line Items are grouped as Labor and Products with the estimated total. Add Labor and Add Product work the same way as when creating the order. Each line’s menu offers Edit, Delete, and, for placeholders, Resolve product.
• Once any part of the job has been paid, the paid lines show a Paid chip and the header shows what’s left to pay.

Lines are locked once the job is completed, voided, or picked up. Reopen a completed job to change them.

Notes, Media, History

• Notes are internal. The customer never sees them. The job note written at check-in prints on the drop-off receipt; the Notes tab is for everything after.
• Media holds photos and videos of the job. Use Photo or Video to capture on the device, Library to upload, and Download all to save them. Videos can be up to 60 seconds. Photos and videos are kept for 90 days after the work order is completed, then deleted; use Download all before then if you need to keep them.
• History logs every change: status, lines, scheduled day, due date, assignments, messages, and payments.

Messages

The Messages tab is a two-way thread with the customer. See Messaging and the customer portal.

Special orders on a job

A line marked Special Order creates a special order attached to this work order and puts it on the purchasing Clipboard. When it arrives, the buyer uses Place with service item and the job returns to Open. Track it from the Waiting section of the open list, which shows where each part is.

Voiding

Void Work Order cancels the job and any special orders attached to it. It can be undone with Unvoid, but the special orders are not restored. A job with a deposit held can’t be voided until the deposit is refunded in Shopify POS.