Web orders

Sales → Web Orders lists orders placed on your online store, read live from Shopify. Pick, pack, and fulfill them here without opening Shopify admin. POS sales and draft orders don’t appear.

When an online order is paid, every staff member gets a New web order alert. The first person to Claim it clears it for everyone else.

The list

The list shows unfulfilled orders by default, with filters for Partial, Fulfilled, and All. Each row shows the order number, fulfillment and payment status, a Pickup badge for in-store pickup orders, the customer, item count, and total. Search by order number, customer, or email.

Open an order to see the customer’s contact details, the Ship to address or Pickup location, the items, and the customer’s order note.

Ship an order

1. Choose Mark as fulfilled.
2. Set the quantity for each line, or Fulfill everything. Partial fulfillment is fine; the rest stays unfulfilled.
3. Add Tracking if you have it: carrier and number.
4. Leave Email the customer a shipping confirmation ticked to send Shopify’s shipping email.
5. Choose Fulfill.

In-store pickup

For a pickup order:

1. Mark ready for pickup when it’s packed. ShopTech offers to send Shopify’s “ready for pickup” email.
2. Mark picked up when the customer collects it, with an optional confirmation email.

What stays in Shopify admin

Refunds, edits, cancellations, and capturing payment are done in Shopify admin. ShopTech doesn’t text customers about web orders; the emails are Shopify’s.