Troubleshooting
Print activity
Section titled “Print activity”Settings → Printing → Print activity lists the last fifty print-client jobs from this shop, live. Each shows who printed what, where, and its status:
| Status | Meaning |
|---|---|
| Waiting | Queued; the client hasn’t picked it up yet. Cancel is available. |
| Sending, Printing | On its way. |
| Sent to printer | The computer accepted it. This doesn’t guarantee paper came out. |
| Failed | Didn’t print. The reason is shown. |
| May have printed | The client lost contact mid-job. Check the printer before reprinting. |
| Gave up waiting | The client was offline for more than ten minutes. |
Reprint on a finished job sends it again. You can also print again from the document’s own button; with System Print that’s the only way.
Common problems
Section titled “Common problems”“No printers paired.” No print client is connected. Pair one from Manage Print Clients, or switch this device to System Print.
The client shows Offline. Open the ShopTech Print Client on that computer; it may have been quit, or the computer is asleep. Jobs wait in the queue for ten minutes and print when it’s back.
“Update required — won’t print.” Download the current client from Manage Print Clients and reinstall. Clients older than 1.1.0 can’t print.
“The printer took the job but didn’t finish it.” Usually Shopify POS is holding the printer over Bluetooth. Close the POS receipt printer connection, or use a network connection for the printer instead.
Out of paper, cover open, or can’t reach the printer. The client reports the printer’s own status. Fix the printer and reprint from Print activity.
Labels print for some products but not others. The product is marked Never print item labels. Untick it on the product.
Quick Add won’t print automatically. Auto-printing needs the print client. Set Print Method to ShopTech Print Client on this device.
Printed from the wrong printer. Printer choices are per device. Check Settings → Printing on the device that printed.
Still stuck?
Section titled “Still stuck?”Use the Help icon to report a problem. The report includes the app’s recent errors, so there’s no need to describe the printer’s status by hand.